We take pride in our work we operate an in-house complaints procedure. Our aim is to be able to offer all our Clients a first class service whether privately funded or legally aided. Therefore, in the unlikely event you have a complaint about the service provided by any of our staff or, if you are paying privately, about any bills we send you, please inform me immediately. If we cannot resolve it between ourselves, it will be referred to David Smith or Anthony Egan, the Partners at this firm dealing with complaints. Any complaints will be resolved within a maximum of eight weeks from receipt. A copy of our written complaints procedure is available on request.
In the unlikely event that you have a complaint that we cannot resolve you can contact the independent Legal Ombudsman. You must contact them within six months of our failure to resolve your complaint satisfactorily. You can contact them at PO Box 6806, Wolverhampton, WV1 9W or by telephone on 0300 555 0333. Their website address is www.legalombudsman.org.uk and their e-mail address is firstname.lastname@example.org. If you are complaining about any bill you have received you may also have a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or any part of a bill remains unpaid we may be able to charge interest on it.